Procedures in place to support continued delivery of services in light of COVID-19 (Coronavirus)

Cohen Cramer's office is currently closed in accordance with government advice. Key staff can operate remotely in order to minimise any disruption to our service levels. We will still be contactable via telephone and emails.

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Covid-19: Personal Injury Protocol

While Cohen Cramer solicitors are dedicated to ensuring an effective and speedy resolution of personal injury claims, we are very much aware of the impact that the current COVID-19 virus is having upon the way in which claims can be dealt with.

It would be wrong and unfair to seek to take advantage of the situation in any way shape or form and accordingly we have today, as a practice, added our name to the “Covid-19: Personal Injury Protocol”.

The revised Protocol, which is in place for a month with provision for a further review thereafter, provides for the following:

  • all limitation dates in personal injury cases are frozen and for claimant solicitors to respond constructively to any request for extensions for the service of any defence.
  • the establishment of an escalation process so that any issues can be resolved in a forthright and effective matter. This includes setting up an email and telephone hotline especially for such purpose.
  • a commitment to manage the email and hotlines to ensure that any issues are dealt with as quickly as possible.

We are living and working in unprecedented times but it is essential that justice not only continues to be done but is seen to be done in an appropriate and understanding fashion that recognises the situation in which we find ourselves.

Full details can be found at https://www.abi.org.uk/products-and-issues/choosing-the-right-insurance/motor-insurance/coronavirus-protocol/

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